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Customer support 10 to 14 h and 16:30 to 20 h info@santarrufina.com + 34 91 522 23 83

General conditions

1. Legal terms & conditions


General legal note

Identity details: The www.santarrufina.com holding company name is Santarrufina S.L. And the corporate address is La Paz, 9 28012 Madrid, Business number: B-28048908. Registered in Registro Mercantil de Madrid, Tomo 865 General Sección 4ª, Libro de Sociedades, Folio 165, Hoja 1048, Inscripción 7ª. E-mail info@santarrufina.com.

 

 

Intelectual property of the web


All intelectual property rights of content on this web-site, including graphic desigh & source codes, are owned solely by SANTARRUFINA S.L., entitling us to the sole use of the rights of exploitation of the aforementioned intelectual property.

The total or partial reproduction, distribution, public communication or transformation is therefore prohibited, without the express authorisation of SANTARRUFINA S.L. In the same way, all commercial names, brands or distinct symbols of any kind contained on this web-site are protected by law.

 

Content of web and links


SANTARRUFINA S.L. will not accept responsibility for incorrect use of the content of our web-site, and the user who accesses any content will become solely responsible for any such use. In the same way, we will not accept responsibility for the information contained in other web-sites which are accessible by links or search engines from the santarrufina.com web-site.

 

Exchange or difusion of information


SANTARRUFINA S. L. declines all responsibility which derives from the exchange of information between users through their web-sites.

 

Updates and modifications of the web-site


SANTARRUFINA S. L. reserves all rights to update, modify or erase the information on its web-site as well as its configuration or presentation at any time, without previous notification and for this it accepts no responsibility.

Indications about technical aspects


SANTARRUFINA S. L. accepts no responsibility for any technical problems which may arise or for the failure of any computers which do not belong to our company, which are produced during connection to the Internet, or for any damage which may be caused by third parties by unauthorised interference which is uncontrollable by SANTARRUFINA S. L.

We are also exempt from all responsibility regarding any possible damage which may be suffered by the user in consequence of errors, faults or ommissions in the information provided by sources which are alien to us.

 

 

Secure access


A secure server is provided to SANTARRUFINA S.L. customers to ensure a safe environment in order to access personal details, request information or purchase any of our products..

 

Jurisdiction & Legislation


The present general conditions are governed by the current Spanish legislation concerning this material, (Spanish Law No 34/2002, 11th July relating to electronic commerce) and the latter will be applied to any situation, which has not been foreseen in this section.

Users of our web-site are aware of, and voluntarily accept the conditions stated above..

If you would like to send us any comments or suggestions, please click here

 

2. Personal data protection


According to the Spanish Law No. 15/1999, 13th December relating to the protection of data of a personal character, SANTARRUFINA S.L. informs you that any personal data provided will be included in an automated file for data of a personal character, created and maintained under the responsibility of SANTARRUFINA S. L.

The purpose of the aforementioned file is to facilitate processing of orders and to send commercial communications relating to products and services that may be of interest to our customers.

SANTARRUFINA S. L. guarantees the safety and confidentiality of any details provided by our customers. In this way, Santarrufina complies with its obligation to keep details of a personal character secret and to adopt any necessary measures in order to prevent their unauthorized modification, loss or use. No information provided by our customers will be used for third parties commercial purposes or forwarded for use by them.

Customers of SANTARRUFINA S. L. reserve the right to access, rectification, cancellation and opposition at any time by conctacting us here or by mail to Santarrufina S.L., calle La Paz, 9, 28012 Madrid, Spain.

 

 

Cookies policy


Santarrufina.com uses cookies with the sole purpose of offering a better & more personalized service to its customers and to make navigating on our web-site easier.

A cookie is a very small text file placed on your hard drive by a Web Page server. A cookie is unable to identify a person by itself, as it makes no reference to any data of a personal nature and cannot be executed as code or deliver a virus.

Santarrufina.com com uses two types of cookies: its own or technical cookies, which are required for the correct function of the web-site and the services offered by santarrufina.com, and third-party cookies, such as analytical cookies, required for following or analysing statistics of users who access santarrufina.com or those required for social networks.

 

Our own cookies: these cookies help us, for example, to save the user's configuration (language and santarrufina.com version the user is navigating from) so that the user accesses the same version on the next visit to the web-site. It also allows us to process your shopping cart and keep all the products in the cart as they are added while shopping on the web-site.

Cookies also mean, that after logging in with your user name and password the first time, you will not have to re-introduce this data the next time you visit certain sections of santarrufina.com, which would otherwise require identification (Forums, Contests, Weather,...). At the head of the santarrufina.com page you will view "Hello" followed by your user name. This makes browsing our web-site much easier. Use the "Close Session" option if you access our web-site from a public computer

Bear in mind however, that in order to guarantee the privacy of personal data you will have to log in again, in order to place an order and access Your Account, regardless of having logged in to other sections previously.

Third-party cookies: santarrufina.com uses analytical cookies. We use the Google Analytics tool to follow and analyse the statistics of users who access our web pages. These cookies do not identify the user or save users' private data, but only collect data on anonymous user navigation at santarrufina.com in order to complete a statistical report.

 Santarrufina.com also uses the application Zopim to provide online chat service to our users. This application collects information about user visits, such as navigation route in our website, geographic location (the town, never address), the device customer connects from  or operating system, with the sole purpose of statistical analysis thereof. Only when the user uses the service to contact voluntarily santarrufina.com contact data that allow us to identify the user to offer personalized attention in subsequent queries are collected.

Santarrufina.com uses external social network cookies, such as Facebook, Twitter, Pinterest, You Tube & Google+. Social network cookies are required for controlling the interaction of users with widgets and the content of the different social platforms in our own web-site. The conditions for the use of these cookies and the information collected is regulated by the personal data protection policy of the corresponding social platform.

Most browsers automatically accept cookies but it is also possible to configure your browser not to accept them. In this case, you would be able to search the web, but in order to place an order with santarrufina.com you would have to accept the "session cookies", which only exist while you are visiting the Santarrufina.com site and which disappear once the browser is closed:

 

• Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

 

• Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

 

• Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

 

• Safari: http://support.apple.com/kb/ph5042

 

Santarrufina.com reserves the right to modify their Cookies Policy according to legal demands and regulations or in order to adapt it to the instructions dictated by the Spanish Agency of Data Protection, and it is therefore recommended that users should visit the policy periodically.

 

3. Price list


All prices shown in the list of our products include taxes, provided that you have selected a country of the European Union in the initial configuration, and without taxes on the rest of countries. In Spain, in the Canary Islands, Ceuta or Melillaif the user is identified, prices also appear without taxes. This is because taxes vary depending on the country from which the purchase is made.

 

In relation to Value Added Tax, as a general rule, the tax rate is 21% for the territory of the EU where the tax applies. They are exempt from paying this tax all companies belonging to European Union countries, except Spain, and which are discharged as intra operator. In sales to any other country in the world VAT will not be applicated; however, the customs systems of each country will apply the relevant taxes.

 

Due to their special tax regime, Canary Islands, Ceuta and Melilla are considered non-EU territories . Therefore, purchases made by residents of these territories are exempt from paying VAT (all costs of customs clearance and import taxes are not included in price and must be paid on arrival by the receiver of the commodity).

 

Prices shown in Santarrufina.com may be reviewed and modified at any time if conditions require it. Once Santarrufina has accepted the order formalized by the customer through the web, the purchase will be considered as perfect, with all the legal guarantees that protect the consumer purchaser, and from that moment prices and conditions will be contractual, and they may not be modified without the express agreement of both contracting parties. The electronic document formalizing the contract will be archived and the user will have access to it in his customer area.

 

 

Products on Offer


All products with a special discount price at Santarrufina.com will appear on our web-site with the following information: offer price, normal price and end of offer date. The products on offer will be available for purchase until the end of offer date or end of stock at which time the product in question will disappear from the web-site.

Offers cannot be combined with other offers, packs, sales, special promotions or other discounts.

 

4. Guarantee


SANTARRUFINA S. L. offers customers a 2-year guarantee on all new products.

Defects or imperfections due to the incorrect use or manipulation of goods, as well as the wear and tear produced by the normal use of a product, are not included in this guarantee.

Any decline in the function of a product, due to its design limitation, is also excluded from guarantee.

Contact our Customer Department for advice here.

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